From 2 July 2018, there will be a new child care package which will replace the current Child Care Benefit (CCB) and Child Care Rebate (CCR) with a single payment called Child Care Subsidy (CCS). These changes have driven the need for OSHClub to review the capability of its current software system. More information on the child care changes can be found here –
In addition to supporting these changes, the new system will give parents a better experience moving forward with increased features including the ability to digitally sign your child/ren in and out of sessions (replacing the paper copy attendance records), a specific smartphone app and more real-time reporting of your child/ren’s activities and learnings each day.
Before Transition – OSHClub is working hard to make sure that all details for all current enrolments (including all names and contact details for parents/guardians, all child information including allergies and any other specific records, all bookings and historical attendances) are transferred to the new system. Parents will be contacted in advance of the transition to ensure these details are accurate – you can take some time now to check and update these details as required.
During Transition – We will support parents with further information and details as we transition. These will occur over a weekend between end February and end May 2018.
After Transition – All parents will be sent information on how to log in and navigate around the system.
We require the primary account holder to enter their payment information in the new system as soon as logon details are received. Due to the confidential nature of payment details, we are prohibited from moving this type of information from one system to another. Payment details are mandatory in order to keep your account active and your bookings in place.
At any stage we encourage our parents and/or guardians to contact us with any questions or concerns they may have.
We will communicate with all families as the transition for each service is planned, however OSHClub is planning to transition all schools to the new software by the beginning of June 2018, before the government’s new child care package comes in on 2 July.
Once you receive your log-in details to the new system (called iParent Portal) you can start using the new system. Please refer to this quick reference guide on how to: log-in, check your details, make bookings and enter/update your payment details.
No, all enrolments that are in the existing system will be transitioned to the new system – this includes any bookings that were existing at the time of transition. We do encourage all parents to take a few minutes to check that the data is accurate prior to transition. We will communicate with parents as their individual school is scheduled to transition.
If you need to change or add any information (e.g. add a new child or add new bookings) after your school has been transferred to the new system, this will need to be done in the new system. All access to the old system will be removed.
OSHClub will be transitioning service by service, rather than by accounts, meaning we may have some situations where a family may be required to use the old/existing system AND the new system. We understand this may be confusing to manage and we will be on hand via Ph 1300 395 735 or Email email@example.com to help our families as required.
Due to the confidential nature of payment details, we are prohibited from moving this type of information from one system to another.
Therefore, we require the primary account holder to enter their payment information in the new system as soon as logon details are received. Payment details are mandatory in order to keep your account active and your bookings in place.
To enter or/ update payment information please follow these steps:
If you have any queries or require further assistance, please feel free to call Customer Service and Billing Team on 1300 395 735 or email us at firstname.lastname@example.org.
From 2 July 2018, there will be a new child care package which will replace the current Child Care Benefit (CCB) and Child Care Rebate (CCR) with a single payment called Child Care Subsidy (CCS). More information on the child care changes can be found here – www.education.gov.au/childcarepackage