Terms & Conditions
Terms & Conditions
Junior Adventures Group owns and manages OSHC/OOSH services under the OSHClub, Helping Hands Network and Primary OSHCare brands (Service/s). These terms and conditions relate to each Service you are enrolling in. These terms and conditions are for OSHClub Pty Ltd (“OSHClub”, Childcare Provider Approval PR-40004402), Helping Hands Network Pty Ltd (“Helping Hands Network”, Childcare Provider Approval PR-00001030), and Primary OSHCare Pty Ltd (“Primary OSHCare”, Childcare Provider Approval PR-00006727) (each referred to in these terms and conditions as the “Approved Provider”). By accepting the terms and conditions below, you are entering into a legal agreement with the Approved Provider that operates the specific Service at which your Child/ren is enrolled, as identified in your enrolment form.
I agree to enrol my Child/ren with the Approved Provider to provide services and activities for my Child/ren. I declare that the information I have provided on the enrolment form is true and correct and I have completed the enrolment form to the best of my knowledge regarding all aspects of my Child/ren including any medical conditions, allergies and/or additional needs or requirements my child may have. I agree to update my details and enrolment online immediately if any of the information on my enrolment form changes in the future.
The Approved Provider is committed to the Paramountcy Principle of providing a safe environment where the safety, wellbeing and best interests of children are the primary consideration in all decisions. By enrolling my child/ren I acknowledge and agree that the Approved Provider will make decisions regarding a child’s attendance, participation in activities, supervision arrangements, behaviour support strategies, health management or collection arrangements where necessary to ensure the safety and wellbeing of the child, other children and staff. Where the Approved Provider reasonably believes the child’s safety, wellbeing or best interests may be compromised, the Service may take reasonable and immediate action, which may include restricting the child’s attendance or activities, to protect the safety and wellbeing of the child, other children and staff.
I confirm that I have the lawful authority and capacity as the Child/ren's legal Parent or Guardian to enrol my Child/ren with the Approved Provider. I will immediately notify the Approved Provider and provide a copy of any court order relating to the custody and care of, or any changes to the medical needs of, the Child/ren I have enrolled.
I acknowledge that the Approved Provider operates at the venue stated in the enrolment form (the “Venue”) and this form is also valid for any other Service operated by the Approved Provider that my Child/ren attends. I understand that the Approved Provider may arrange excursions outside of the Venue. Details of all excursions, including the date, time, details of the excursion activity (and its address), estimated travel times and method of travel to the excursion will be advertised prior to the excursion and will be contained in a brochure. I agree that if I book my Child/ren into an excursion and my booking is accepted:
A. it will be at an additional cost and I agree to pay this cost;
B. I authorise and consent to my Child/ren being taken outside the Venue to attend the excursion;
C. I authorise and consent to the Approved Provider transporting my Child/ren for the purposes of the excursion; and
DDue to the Approved Provider’s structuring and staffing requirements, I acknowledge that my Child/ren will not have a choice to remain at the Venue instead of attending the excursion.
2.I give permission and consent for my Child/ren to leave the Venue where advised by staff or in the case of a medical emergency and emergency drills. I also give permission and consent for the Approved Provider, a nominated supervisor or an educator to seek transportation of my Child/ren by an ambulance if/as required.
3.I authorise the Approved Provider staff to take appropriate photographs and/or videos of my Child/ren engaging with the Service/s, which may be used for:
A. Service materials, content or resources used or distributed on a non-public basis;
B. circulation and use on any internal online parent portal managed by an Approved Provider; and
C. internal school communications and school newsletters.
The Approved Provider will not identify my Child/ren’s name (or other details) in its use of any photographs/videos. I may withdraw consent at any time by placing a request in writing to the program coordinator (although this may impact service delivery). Additional consent will be sought separately for use in advertising, marketing, or social media which will be circulated on a public basis.
4.I give permission for my Child/ren to participate in program based activities for the days my Child/ren attend the Service and give permission for my Child/ren to participate in and preview G and PG rated content used.
5.I understand that my Child/ren will be under the direction and control of staff, who will follow the Service’s policies and procedures, which may differ from the school’s requirements as the Services are regulated under the Education and Care Services National Law (as applied in the relevant jurisdiction) and the Education and Care Services National Regulations. This will include behaviour guidance procedures if required.
6.I understand that the Approved Provider has policies for standards of behaviour. If my Child does not meet those standards or otherwise demonstrates inappropriate behaviour after behaviour guidance procedures have been followed, I will be notified by staff and the Approved Provider has the right to suspend my Child/ren’s enrolment for a specified period or exclude my Child/ren permanently from the Service/s. If the Service contacts me to collect my Child as a result of their behaviour, I will come immediately to the Service.
7.I give permission for staff to consult with my Child/ren’s school regarding any behavioural or medical management issues in order to provide consistency and the best possible care of my Child/ren.
8.I authorise staff to apply sunscreen/insect repellent to my Child/ren when required, unless I have notified the Approved Provider on the enrolment form that sunscreen/insect repellent is not to be applied.
9.I acknowledge that my Child/ren may not be able to participate in outdoor activities unless I provide and they wear a hat.
10.I take full responsibility for my Child/ren’s belongings while they are at the Service including on any excursion.
11.I acknowledge that the Approved Provider will not accept my Child/ren at the Service if my Child/ren is suffering from an infectious or contagious disease or in the opinion of staff is too unwell to attend the Service. I agree to immediately make arrangements and collect my Child/ren from the Service if requested by staff. I agree that I will not bring my Child/ren back to the Service until 24 hours after the illness or disease has passed (or until I have produced a medical certificate if requested by staff).
12.I will ensure that my Child/ren upon arrival are signed in and when collected are signed out using the Approved Provider processes. I acknowledge that my Child is not under the supervision of the Approved Provider staff unless they are appropriately signed in per processes.
13.I give permission for and consent to my Child/ren being given basic first aid treatment in the event of an accident, incident or illness. I agree to collect my Child/ren if a staff member requests due to an accident, illness or if he/she becomes unwell at the Service. I give permission for staff to seek and arrange medical or emergency medical treatment and/or transport if my Child/ren requires it from a medical practitioner, hospital or ambulance service. I consent to the Approved Provider and staff releasing my Child/ren into the care of a medical practitioner, ambulance service representative, hospital or other medical personnel as deemed necessary. I agree to cover the cost and expense of any medical treatment and authorise the Approved Provider to deduct as a fee any amounts paid by the Approved Provider, by way of reimbursement.
14.I agree that as a Guardian or by adding an Emergency Contact I am making this person an authorised nominee who has been given permission to collect my Child/ren from the Service.
15.I agree that as a Guardian or by adding an Emergency Contact I am making this person an authorised nominee who has been given permission to authorise consent to medical treatment, administration of medication, take my Child/ren out of the Education and Care Service.
16.I agree that as a Guardian or by adding an Emergency Contact I am making this person an authorised nominee who has been given permission to authorise the Education and Care Service to transport, or arrange transportation of, my Child/ren.
17.I agree and acknowledge that the Approved Provider does not accept any liability for personal injury, property damage or loss sustained by any Child/ren due to them participating in a Service unless the injury, damage or loss was caused by the proven negligence of the Approved Provider, its directors or employees, or is otherwise required by law.
18.I indemnify the Approved Provider (including its directors, officers, agents, representatives and employees) against any costs, expenses or liability incurred as a result of any damage or injury caused by my Child/ren to:
A. property at the Venue or at an excursion location; and
B. any other Child/ren and staff at the Service.
19.I agree to update and/or change my details and bookings via the online system using my user name and password when required, advised and at the beginning of each school year.
20.I agree to abide by the cancellation procedures and will inform staff at the Service, of any absence of my Child/ren. I will be charged for the session in accordance with the cancellation policy or if I do not follow the cancellation procedures.
21.I understand that if my Child/ren is not collected from the Service by the advertised closing time, I will be charged a late fee per Child calculated on a time basis (in increments as specified in the Approved Provider’s Bookings and Cancellations Policy (available online at https://www.oshclub.com.au/bookings-and-cancellations-policy/ or https://www.helpinghandsnetwork.com.au/bookings-and-cancellations-policy/ or https://www.primaryoshcare.com.au/bookings-and-cancellations-policy/) or made available in the applicable ‘Key Information Sheet’, which is available on request from the Approved Provider and updated from time to time). I agree to pay this additional cost.
22.I acknowledge that it is my responsibility to provide the Approved Provider and the Australian Government (currently via Services Australia) with all relevant information to be eligible to claim any applicable child care subsidy.
23.I agree and consent to the Approved Provider direct debiting from my nominated bank account or credit card all fees that I may incur by using a Service on a fortnightly basis (including but not limited to Service fees, Holiday Program excursions/experiences, late pick-up fees, dishonour fees, late booking fees, merchant fees, compliance fees, admin fees and cancellation fees). I undertake to keep my bank account and/or credit card details up to date at all times. I understand fees and charges are subject to change – please refer to the parent handbook and key information sheets for up to date fees and booking terms and conditions.
24.I understand that a $2.50 Compliance and Administration Fee is applied to each statement where bookings have occurred during the statement period. The fee is charged per statement, not per child.
25.I understand that if a session goes for longer than normal e.g., last day of term, a pro rata fee will be charged.
26.I understand that if I wish to cancel or make any changes to my holiday program bookings without being charged, I'll need to ensure that they are made 7 days prior to the start time of the session/s I require my Child to attend. Cancellations will not be accepted after this date.
27.I understand that if non-payment of fees occurs my account may be suspended and future bookings cancelled. I understand if non-payment of fees continues, the debt may be referred to a collection agency.
28.I acknowledge that the Approved Provider may amend and update its policies, procedures, or these terms and conditions from time to time. Amended documents can be viewed at the Service (on the iPad/Laptop or via a printed copy on request) and on the Approved Provider’s website: https://www.junioradventuresgroup.com/policies/au/ . I acknowledge that it is my responsibility to ensure that I am familiar with current policies and procedures and I agree to comply with all amended policies and procedures.
29.I acknowledge that the Approved Provider is required to disclose information to the Department of Education and other government agencies. I understand that the Approved Provider adheres to the Privacy Act 1988 (Cth) and the Australian Privacy Principles and will ensure that information in my Child/ren's enrolment record is not divulged to another person unless necessary for the care or education of my Child/ren, to manage medical treatment of my Child/ren, where expressly authorised by the parent, as required under the Children's Services Regulations 2020 , for the management of fees and fee payments, if required by law, or in accordance with the Privacy Act 1988 (Cth). I acknowledge that I have read and accepted the Approved Provider’s full privacy policy which is available online at https://www.oshclub.com.au/privacy-policy/ or https://www.helpinghandsnetwork.com.au/privacy-policy/ or https://www.primaryoshcare.com.au/privacy-policy/